If you're struggling to meet your clients' expectations or you just want to make happy clients happier, technology is your law firm's best friend. Here are three IT solutions that will help make your clients feel respected, attended to, and safe.
Case Management Software
Case management software is, as the name suggests, a computerised and far more efficient way of managing cases. Case management software stores and tracks client information and files you'd usually keep on paper, allowing you to access the exact information you need quickly and easily. They often also handle scheduling and task management, automate billing, feature document creation capabilities, and can be setup remotely. With all those features, it's no surprise that case management software improves life for law clients. With such software, you can streamline your client's case by reducing administration time or by accessing information round the clock remotely. It will also help avoid missing deadlines and ensure that clients are billed quickly and accurately, so they feel their time is respected.
Data Security Systems
Whether you already store client data on computers or you're planning to in the future, it's essential that you have efficient security in place if you want to keep your clients. Cybersecurity breaches happen in law firms every day, and it's because lawyers aren't protecting their data the way they should be. Having an IT professional come in and set up solutions to encrypt and protect sensitive information will drastically reduce the risk of any of your client's personal information, from billing information to case details being stolen or leaked.
Client Collaboration Tools
When clients are going through troublesome legal battles, it can be hard for them to remember (or even care) that their law firm is dealing with more cases than just theirs. As a result, you may find that you have clients who call all the time, demand that you spend them sending or showing them information, or want meetings more often than you can reasonably fit them into your schedule. With online client collaboration tools, you can please the more demanding clients with ease. There are a range of tools out there, from software that lets you set up video meetings online to solutions for sharing documents and information with your clients over the cloud securely.
If these solutions sound like the right idea to take your law firm to the next level, contact an IT support service. IT professionals will be able to set up these systems and provide ongoing support and management for them.